Settings

Two pages hold the settings that apply to your whole location: Layout for how the app looks on the tablet, and General for how it behaves. Both sit under “Account settings” in the left menu of the Vizito backoffice.

Layout

Use the Layout page to match the app to your house style with your own logo, colors and images.

1. Open the Vizito backoffice and select “Account settings” > “Layout” in the left menu.

   

2. Change the settings you need. The page lists them in this order:

   • Logo: your company logo. Vizito uses it for pre-registration, contactless sign in and invitation emails.
   • Background color: the background color of the app, as a hex value such as #ffffff.
   • Button color - Sign in: the color of the sign in button.
   • Button color - Sign out: the color of the sign out button.
   • Button color - Language: the color of the language buttons.
   • Button color - Sign in tab: the color of the sign in tab.
   • Button color - Photo: the color of the photo button.
   • Splash video URL: the address of a video to play on the splash screen. MP4, WebM and Ogg are supported.
   • Advanced design: switch this on to use your own splash and header image. Two extra rows appear underneath it.

3. Upload your own graphics in the two rows that “Advanced design” reveals:

   • Image splash: the image on the splash screen, in both portrait and landscape. Use 2048 x 2731 pixels for the best result. Portrait mode shows the top 1536 pixels. Maximum 5 MB.
   • Image header: the image in the header of the sign in and sign out screens. Use 2158 x 285 pixels. Maximum 5 MB.

4. Click “Save”.

The Logo, Splash video URL, Image splash and Image header rows each have a “?” button that spells out what Vizito expects there.

What can and cannot be changed on the kiosk screen

The layout of the app is fixed. The welcome screen always shows the “Sign in” and “Sign out” buttons and the language buttons in the same places, and there is no setting to move a button higher, resize it or rearrange the screens. What you can change:

• Your branding, on this page: the logo, the background colour, the colour of every button, and the splash image, header image or splash video.
• The words on the buttons, under “Account settings” > “General” > “General app translations”: the texts for “Sign in”, “Sign out”, “New visitor”, “Known visitor”, the greeting and a few other labels, per language.
• Which buttons a tablet shows, under “Account settings” > “Devices” > “Edit”: “Welcome screen buttons” shows both buttons, only “Sign in” or only “Sign out” on that device. See Device activation.
• Whether the welcome screen is shown at all: “Skip the main screen and go directly to the visit type selection” under “Account settings” > “General” > “Advanced settings” opens the app on the visit type list. See Advanced settings.
• The sign-in flow itself: the visit types, their fields, agreements, photo and badge. See Visit types.

If you need a different arrangement of the screen, tell us through the chat in the backoffice; it is logged as a feature request.

General

The General page holds the settings for the location as a whole: its name and address, where host names come from, which languages the app offers, and how hosts are notified.

1. Open the Vizito backoffice and select “Account settings” > “General” in the left menu.

2. Change what you need under “Location settings”:

   • Location name: the name of this location, which your visitors see and which fills the %company_name% placeholder.
   • Location address: the address of this location, on one line. See Location name and address below.
   • Timezone: the timezone the sign-in and sign-out times are recorded and shown in.
   • Host datasource: where the app gets host names.
     • “Text” lets the visitor type the host’s name.
     • “Managed within Vizito” uses the host list you keep in the backoffice. It adds a “Manage hosts” row for editing that list.
     • “Managed externally” takes host names from your own directory service. It replaces the “Manage hosts” row with “Integration URL”.
     • “Combined (Vizito and External)” uses both sources and also shows “Integration URL”.
   • Integration URL: the address Vizito reads your external host list from. The row only appears when Host datasource is set to “Managed externally” or “Combined (Vizito and External)”.
   • App languages: the languages the app offers to visitors. Click “Edit” to open the list: pick the “Default language” the app starts in, and switch on every language a visitor may choose. If you enable only one, the app hides the language buttons and uses that language. See Languages below for what is per location and what is not.
   • General app translations: the standard labels of the app, such as “Sign in”, “Sign out”, “New visitor” and the greeting, per language. Click “Edit” to change a word the app uses.
   • Emergency message: the message your currently signed in visitors receive when you broadcast an emergency.
   • QR code sign in: lets visitors sign in and out with a QR code.

3. Change what you need under “Notification settings”:

   • Notification language: the language the notifications to hosts are written in.
   • Notification channels: the channels those notifications go out on. The list offers Mail, SMS, Slack and Teams.
   • Email address FROM: the address notification emails are sent from. Click “Setup FROM address” to set it up.
   • Email address CC: an address to copy on every host notification. This is useful when a shared mailbox has to stay up to date on everyone signing in.
   • Email address BCC: an address to blind copy on every host notification.

4. Click “Save” in the section you changed. Each section on this page saves on its own.

Languages

Three language settings exist, and they are independent of each other.

The language your visitors see. The app offers 31 languages, and “App languages” on the General page decides which of them this location shows and which one it starts in. The default language and the enabled languages are set per location, not per tablet, entry point or QR code: every tablet of the location, its contactless sign-in page and its pre-registration all start in the default language, and the visitor picks another one with the language buttons. A device cannot be given a default language of its own. If one entrance really has to start in another language, the only way is a separate location, see Manage locations. The language a visitor chose is stored with the visit.

The language of the backoffice. The backoffice itself is available in 16 languages: English, Nederlands, Francais, Español, Deutsch, Italiano, Português, 日本語, Norsk, Dansk, Suomi, Svenska, Čeština, Slovenčina, Magyar and Türkçe. The other languages of the app, such as Chinese, Polish or Arabic, are for the visitor screens only. Each user picks their own language with the dropdown at the top right of the backoffice, which shows the name of the current language, or with the same dropdown on the login page. The choice is remembered in that browser, not in the user account, so a colleague on another computer picks theirs once too.

The language of the notifications to hosts. “Notification language” under “Notification settings” on the same page decides which language the email and text message to the host are written in, independently of the language the visitor chose.

Location name and address

The first rows of “Location settings” are the identity of the location.

“Location address” is a single line. Type it the way you would on a letter, with the street, number, postal code and city, because it is used as text: it fills the %company_address% placeholder in your messages and emails, and the “Address” block of the invitation email prints it under a map with a “Google Maps” button that visitors use for directions. See Invitations and Messages / placeholders. Click “Save” at the bottom of “Location settings” after changing it.

Each location has its own name and address: see Manage locations. The name and address on your invoice are separate, on “Administration” > “Billing”: see Billing.

Visitor satisfaction is not on this page. You switch it on per visit type, on the “General” tab of the visit type: see Visitor satisfaction.

“Privacy settings” is the third section of this page, and has its own article: see Privacy settings.

Now set up the flows your visitors follow: see Visit types.