We are happy to help with anything around Vizito, our visitor management system. Whether you are evaluating the product, configuring a new reception desk, migrating from a legacy sign-in book, or troubleshooting a live deployment, our team in Europe is available to support you in English, Dutch, French, German, Spanish, Italian and Portuguese. Every customer, from a single-location office to an enterprise rollout across dozens of sites, talks to the same product team that builds and operates Vizito, so the answers you get are always grounded in how the platform actually works.
The fastest way to reach us is through the chat button in the bottom right corner of this page. A real person from the Vizito team is typically online during European business hours, and any message you leave outside those hours is answered first thing the next working day. Please include the email address linked to your Vizito account so we can quickly look up your subscription, locations and devices, and mention which kiosk you are using if the question is device-specific.
The chat itself is provided by Crisp, and we only load it once you click that button, so nothing is requested from them while you are simply reading. Clicking it takes a second to connect and then allows Crisp to store its own cookies on your device, which is what keeps your conversation history intact if you reload the page. Our cookie policy explains exactly what that involves.
If chat is not convenient, you can also email us at info[@]vizito.eu. Please describe the issue, mention which kiosk device you are using (iPadOS, Android or browser), the country your reception desk is located in, and attach a screenshot when relevant. Screenshots of the kiosk screen and of the matching backoffice configuration usually let us pinpoint the cause within the first reply. For commercial, partnership or invoicing questions you will find our phone number and postal address in the footer of vizito.eu.
Many common questions are already answered in this help center. Use the search bar above to look for keywords such as “badge printing”, “pre-registration”, “host import”, “Microsoft 365”, “webhook” or “GDPR/AVG”, and you will usually find a step-by-step guide that explains the configuration in detail. The articles are kept in sync with every release of the Vizito kiosk app and backoffice, so the screenshots and field names you see in the help center match what you will find in your own environment.
If you suspect a service incident, please mention it on chat or by email so we can confirm whether the platform is affected and share an estimated time to recovery. For data protection questions, including data processing agreements, sub-processor lists, retention settings and visitor data exports, our privacy team replies in writing so you have a clear record for your own compliance file.
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