Vizito tells the host that their visitor has arrived. The host gets an email if you have given them an email address, and an SMS text message if you have given them a mobile number: see Host configuration for those details. The notifications themselves are set per visit type, so a contractor’s host can be told something different than an ordinary visitor’s host.
Turn on host notifications
-
Open the Vizito backoffice and select “Account settings” > “Visit types” in the left menu.
-
Click “Edit” next to the visit type you want to configure.
-
Open the “Notifications” tab. Everything in this article is in the “Notifications to your hosts” block at the top of it.
-
Switch on “Notify on sign in”.
-
Switch on “Notify on sign out” as well if the host should also hear when their visitor leaves. There is no SMS row for sign out, so that one goes out by email only.
-
Click “Save” at the bottom of the tab.
Write the message the host receives
Two rows in the same block hold the templates. Both open in their own window, and both keep a separate text per language: pick the language at the top of the window first, then edit.
Sign in message template
Click “Edit” next to “Sign in message template” for the email.
- “Short notification message used for Mail subject, Teams and Slack” is one line. It is the subject of the email, and it is the whole message on Microsoft Teams and Slack, so keep it readable on its own. Connecting those two channels is a separate job: see Teams notifications and Vizito notifications in Slack.
- “Mail notification body” is the body of the email.
- “Placeholders” on the editor toolbar inserts a value that Vizito fills in per
visit, such as
%first_name%. See Messages / placeholders for the list and for the curly-bracket notation that hides a sentence when its placeholder is empty. - “Close” returns to the tab. The text is stored when you click “Save” on the tab itself.
SMS host on sign in
Click “Edit” next to “SMS host on sign in” for the text message. It is a single line with its own “Placeholders” button, and a counter beside the field keeps track of its length as you type.
Copy someone else on every notification
“Email address CC” and “Email address BCC”, at the bottom of the same block, copy a fixed address on the host notifications of this visit type. A reception mailbox is the usual reason to use them.
The same two fields exist once for the whole account, together with the “Notification channels” setting that decides which channels Vizito may use at all. Both are under “Account settings” > “General” > “Notification settings”: see Account settings.
“Visitor screening” sits in this block too. It asks the host to approve or reject the visitor instead of simply announcing them: see Visitor screening.