Activating a device links it to your Vizito account, so it can sign visitors in and out for your company. Do this once per device, right after you install the app. You can link as many devices to one account as you like.
The device shows a device token of six characters, and that token is only valid for about a minute. Open the backoffice on your computer first, so you can enter the token as soon as the device shows it.
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Sign in to the Vizito backoffice on your computer, go to Account settings > Devices in the menu and click Add a device. The device points you to
vizito.be/activate, which is a shortcut to the same dialog. -
Open the Vizito app on the device and tap I have a Vizito account.
This screen is in the language of the device itself, not of your Vizito account: the device does not know which account it belongs to yet. It switches to your account’s language once it is linked.
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Read the six-character device token from the device screen. The line underneath counts down how long it stays valid.
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Type the token your device is showing into the Device token field, then click the green Add a device button.
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Click Close on the “This device has now been linked to your account.” message.
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Wait for the device to refresh. It reloads by itself and shows the visitor sign-in screen.
If the token runs out before you have entered it, the device replaces it with “Token expired, try again by clicking on the button below.” Tap Try again to get a fresh token. The expired one no longer works, so always enter the token that is on the screen at that moment.
The device is now listed under Account settings > Devices, on a card showing its platform, its Vizito version and a Since timestamp. Click Edit on that card to open Device configuration, where you can give the device a name.
Device activation troubleshooting
If you’re facing difficulties activating your device please take a look at the following recommendations:
- Check if you’re currently connected to the internet by opening up a browser on the device and see if you can browse to the Vizito website.
- Try removing the app completely and install it again.
- Try clearing your browser cache. For iPad devices take a look at Apple Support website For Android devices take a look at Google Support website.
- Then remove the app completely (uninstall) and install it again.