The Vizito help center groups every article about our visitor management system into a few main sections: Get Started for the initial setup of a new reception desk, Configuration for sign-in fields, agreements, visit types and host directories, Notifications for email, SMS, Microsoft Teams, Slack and webhook alerts, Badges for label printing on Brother and Zebra devices, Account settings for users, locations, languages and billing, and Integrations for connections with Microsoft 365, Google Workspace, Azure Active Directory, eID readers and external APIs.
If the search above does not return what you were looking for, try one of these approaches. Use shorter keywords (“badge”, “QR code”, “host”, “GDPR/AVG”, “webhook”) rather than full questions, because the search index works on individual terms and does not understand natural-language sentences. Check spelling carefully: the search is case-insensitive but does require the exact word to be present in the article, so a typo or an extra plural will hide otherwise relevant results. Try synonyms when the first attempt is empty, for example “delivery” instead of “courier”, or “evacuation list” instead of “fire list”. Browse the section index in the menu on the left, which lists every help center article grouped by topic and is useful when you are not sure which exact term Vizito uses for a feature.
If your question is about something very recent, such as a feature that was announced on our blog at vizito.eu but not yet covered here in detail, the chat widget is the fastest way to get a definitive answer. Our team can also point you to a beta toggle in the backoffice or to a configuration trick that is not yet documented publicly.
You can reach our support team directly through the Contact page or the chat widget in the bottom right corner of every page. We typically reply within a few hours during European business hours, in English, Dutch, French, German, Spanish, Italian or Portuguese. Including a screenshot of the kiosk screen or of the backoffice page where the question came up usually helps us answer faster, because we can see the exact configuration without asking a second round of questions. If your question is about pricing, your subscription or invoicing, please mention the email address linked to your Vizito account so we can pull up your file straight away. For questions about data retention, data processing agreements or GDPR/AVG compliance, a short email is usually more practical than chat, so we can attach the relevant documents.
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