Contact

Getting in touch with the Vizito team

Whether you are evaluating a Visitor Management System (VMS), rolling one out across multiple sites, or already using Vizito and need a hand, we are happy to help. Our team handles everything from technical support to compliance questions, and we try to reply to every message the same working day.

Support and response times

Support is provided by the same people who build the product, so you are never routed through a generic help desk. Most questions are answered within a few hours during European business hours (Monday to Friday, 9:00 to 18:00 CET). Enterprise customers with phone support get priority handling and direct access to a named contact.

To get a faster resolution, please include:

• The email address linked to your Vizito account
• The location or device where the issue occurs
• A short description of what you expected versus what happened
• Screenshots or a short screen recording if relevant

Sales, demos and partnerships

If you are still choosing a visitor registration solution, our sales team can walk you through the product, discuss pricing for multiple locations, and help you scope integrations with Microsoft 365, Google Workspace, Slack, Teams, or your access control system. Book a live demo and we will tailor the session to your industry, whether that is logistics, healthcare, manufacturing, or a corporate head office.

Partnership inquiries (resellers, MSPs, integrators, hardware vendors) are welcome. We work with partners across Europe and beyond to deliver digital reception projects at scale.

GDPR and data protection requests

Vizito is built and hosted in the European Union, and we take data protection seriously. If you need a signed Data Processing Agreement (DPA), information about sub-processors, a security questionnaire, or help responding to a data subject request, contact our privacy team and we will get back to you quickly. Enterprise customers can also request our security documentation pack, which includes details on encryption, backups, access control, and incident response.

Regional coverage

Vizito serves organizations in more than 80 countries, with the product localized in 31 languages. Our team speaks English, Dutch, French, German, Spanish, Italian, and Portuguese, so you can reach out in the language that suits you best. Wherever you are, we will make sure your front desk software is set up the right way.