Moving away from SwipedOn? What the new Terms of Service mean and how to switch

On 5 October 2026, SwipedOn’s updated Terms of Service took effect. Most customers will have skimmed past the notification. One new clause deserves a closer read, though: it allows SwipedOn to move your account onto a different platform, and it removes the usual ways out if you do not like where you end up.

SwipedOn has been part of Sign In App since 2024. The swipedon.com pricing and blog pages already redirect to signinapp.com, and a combined platform is in development. The new terms put the legal groundwork in place for moving SwipedOn customers onto it.

If you run your reception on SwipedOn, this article explains what changed, what it means for your contract and how to compare your options before a migration is decided for you. If you conclude that switching visitor management system (VMS) is the right call, we also cover how to do it with as little disruption as possible.

In this article:

• What changed in SwipedOn’s Terms of Service
• What this means for SwipedOn customers
• Should you leave SwipedOn?
• Five questions to ask before your next renewal
• How to migrate from SwipedOn to another visitor management system
• Conclusion

What changed in SwipedOn’s Terms of Service

SwipedOn published a summary of the changes on its own website. The key points:

• Platform changes (clause 4.7). SwipedOn “may modify, replace, migrate, transition, consolidate, supersede, discontinue or sunset a product/platform”.
• A new “Replacement Service”. A product that takes over from a discontinued one, as long as it keeps “substantially equivalent Material Functionality”.
• No reset, no exit. A compliant migration “does not, by itself, terminate or restart the Subscription Term or give the customer a right to cancel, withhold payment or receive a refund/credit”.
• No refund (clause 7.8). Moving to a Replacement Service “does not itself create a right to a refund or credit”.
• You are expected to help. Customers must “reasonably cooperate with migration activities”, including activation, configuration and data migration.
• Not a breach (clause 12.2). A migration “is not, by itself, a material breach”.

The data protection commitments in your agreement continue to apply to the Replacement Service.

What this means for SwipedOn customers

Nothing changes overnight. Your kiosk still works tomorrow and SwipedOn has not announced a shutdown date. But the new terms shift the balance of your contract in a few concrete ways.

The platform you bought may not be the platform you use

“Substantially equivalent Material Functionality” leaves room for interpretation. The sign-in flow, the backoffice, the badge layout and the integrations you set up may all look and work differently on the Replacement Service. Your receptionist and your hosts will have to learn a new system, whether you chose it or not.

Your contract runs on, whatever happens

Under the old assumptions, a forced change of product would be a natural moment to renegotiate or walk away. The new terms close that door: the subscription term continues, there is no right to cancel and no refund or credit. If you signed a multi-year deal, you are committed to whatever platform you are moved to for the rest of that term.

The migration work lands on your team

Cooperating with activation, configuration and data migration means time from your office manager, IT and reception staff. The terms limit “material incremental out-of-pocket costs”, but internal hours are not out-of-pocket costs.

Your data may move too

Data protection commitments carry over to the Replacement Service. Still, a new platform can mean new infrastructure, new sub-processors and possibly a different hosting region. If your organization has rules on where visitor data may be stored, check this before the move, not after. Our visitor management data residency checklist helps you ask the right questions.

Should you leave SwipedOn?

Not automatically. Consolidation in the visitor management market is common, and the combined Sign In App platform may suit you well. Sign In App is a capable product with unlimited sign-ins, employee sign-in, delivery logging and desk booking. If your reception relies on those, moving within the group is probably the smoother path.

The new terms are, however, a good reason to make that decision yourself rather than have it made for you. The best moment is before your next renewal, while you can still choose not to sign another term.

Switching to a different visitor management system makes sense when:

• you want a supplier that is not in the middle of a platform merger, so the system you configure today is the system you use next year;
• you want your visitor data hosted in the European Union by default;
• you need visitors only and do not want to pay for employee, desk or delivery modules;
• you want the full visitor feature set, including badge printing, agreements and pre-registration, on the entry plan;
• your visitors speak many languages.

We have put together two honest comparisons, including the areas where SwipedOn and Sign In App are ahead of Vizito:

• Vizito vs SwipedOn: what SwipedOn customers should know in 2026
• 6 honest alternatives to SwipedOn

And if you are already weighing up the platform SwipedOn customers are likely to be moved to: Vizito vs Sign In App.

Five questions to ask before your next renewal

Whatever you decide, send these questions to SwipedOn in writing and keep the answers with your contract:

1. Which platform, and when? Will my account move to a Replacement Service, and on what timeline?
2. How much notice? How far in advance will I be told about a migration, and will there be a test period?
3. Price and term. Does my current price hold after the migration? What happens at renewal?
4. Data. Where will my visitor data be hosted afterwards? Which sub-processors change? Can I export my full visitor history beforehand?
5. Integrations and hardware. Will my Teams, Slack or Entra ID integrations, my tablets and my badge printers keep working without changes?

Ask any alternative supplier the same questions about its own roadmap. A supplier that cannot answer them clearly is telling you something.

Read also: Visitor management policy: how to write one (free template)

How to migrate from SwipedOn to another visitor management system

Switching visitor management system is a configuration exercise rather than a large IT project. Here is how most teams move from SwipedOn to Vizito.

1. Check your contract dates

Find your renewal date and notice period. Plan the switch so the new system is live before your SwipedOn term ends, with a short overlap.

2. Export your visitor history

Export your visitor records from SwipedOn and archive them according to your retention policy. You may need them for audits, incident investigations or GDPR requests. Starting the new system with a clean slate also lets you apply fresh retention rules from day one.

3. Set up the new system

In Vizito, you configure your branding, visit types, the questions you actually need, agreements and NDAs, safety instructions and your badge layout. Hosts can be imported from a spreadsheet, or synchronized from Microsoft Entra ID or Google Workspace on the Enterprise plan. Host notifications go out by email, SMS, Microsoft Teams or Slack.

4. Reuse your hardware

The iPads or Android tablets at your reception keep working, and so do Brother QL network label printers. There is no proprietary hardware to buy.

5. Switch over at the end of a working day

Most teams configure Vizito in an afternoon, test it with a few colleagues and switch the kiosk over after hours. The next morning, visitors sign in on the new system.

Conclusion

SwipedOn’s new Terms of Service do not mean your reception stops working. They do mean that SwipedOn can move you to a different platform during your subscription, without a right to cancel or a refund, and that your team will be asked to help with the migration.

That makes your next renewal the moment to decide. Ask SwipedOn the five questions above, compare the answers with the alternatives, and choose the system you want to run your reception on for the next few years.

Vizito is an independent, ISO 27001 certified visitor management system from Belgium, hosted in the EU, with no merger or platform migration in its future. See how we compare in Vizito vs SwipedOn.

Thinking about moving away from SwipedOn? Try Vizito free for 14 days or book a demo, and we will help you set up your account.