A customer develops a certain impression in the first seconds that he enters your company building. Therefore it is important that you set the correct atmosphere. Here are some guidelines on how to make this happen.
Make sure all your employees are wearing their biggest smile should they encounter a visitor. Actually this is a good guideline outside visitor encounters. We all love to be greeted this way and it causes a general good feeling being created.
The lobby of your company should represent what you and your product/service stands for. Delivered goods are best moved as soon as possible, no one likes to see a bunch of boxes in a lobby. Clean up frequently and make sure the receptionist, if any, is well dressed and addresses your visitors friendly & professionally. Try and Wow your visitors by replacing the archaic paper visitor log by Vizito.
Just astonish them with the Vizito tablet experience fully customized to your housestyle.
3. Refreshments & waiting
Offer them something to drink while waiting and have them take place in a comfortable seat. Decorate this space to convince your visitor of the strengths of your business. Use customer quotes, certificates or even awards. Keep them posted on the latest developments within the company, using magazines, digital signage. Don't let them wait too long. People don't tend to appreciate long waiting times. Vizito can reduce waiting times by notifying your host by text message (sms) and e-mail.
Do some research on the etiquette of your visitors. There are potentially differences in how to welcome your visitors. Certainly when your visitors originate from all over the world this is something to take into account. Deliver a great impression by understanding their etiquette.
To say it with the words of Mahatma Gandhi: “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”